Privacy Policy


We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe
the way that we collect, store, use, and protect information that can be associated with you or another specific natural or
juristic person and can be used to identify you or that person (“personal information”).


The purpose of this policy is to describe the way that we handle your personal information. This policy applies to you if you are:

  • a visitor to our website; or
  • a customer who has ordered or requested the goods or services that we provide; or
  • our data subject.


This policy applies to you under certain circumstances. Personal information includes certain information we collect:

  • automatically when you visit our website;
  • a customer who has ordered or requested the goods or services that we provide; or
  • our data subject.
but excludes: 

  • information that has been made anonymous so that it does not identify a specific person
  • permanently de-identified information that does not relate or cannot be traced back to you specifically; and
  •  non-personal statistical information collected and compiled by us.

Common examples of the types of personal information which we may collect, and process include your:

  • identifying information – such as your name, date of birth, or identification number of any kind;
  • contact information – such as your phone number or email address;
  •  address information – such as your physical or postal address; or
  •  demographic information – such as your gender or marital status.

Depending on the goods or services that you require, we may also collect sensitive personal information including your:

  • financial information – such as your bank account details;
  • sensitive demographic information – such as your race or ethnicity;
  • criminal information – such as information about your commission or alleged commission of any offence or about any
    related legal proceedings;
  • employment information
You may only send us:
  •   your own personal information if you are 18 years or older;
  • someone else’s personal information if they are older than 18 and you have their permission to do so;


You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything
in this policy, then you may not order our goods or request our services.

You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have
legal capacity to conclude legally binding contracts.
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.  


We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a
notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating
the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods
or services. If you continue to use the website or our goods or services following notification of a change to the terms, the
changed terms will apply to you and you will be deemed to have accepted those updated terms.


  • Once you register on, or submit information through our website, you will no longer be anonymous to us. You will provide us
    with certain personal information when you register on our website. This personal information will include:
  •  your name and surname;
  • your email address;  
  • your telephone number;
  • your company name, company registration number, and VAT number; 
  • your postal address or street address; and
  •   your username and password.

We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably
think appropriate, and for any other purposes set out in this policy. 

When you order our goods or request our services from us, you may be asked to provide us with additional information on a
voluntary basis (“goods or services information”).
We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet
Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions,
colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content
and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on
sites and pages within the website (usage information). Please note that other websites visited before entering our website
might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a
subsequent website that collects URL information may log some personal information. 
You may also provide additional information to us on a voluntary basis (optional information). This includes content or products
that you decide to upload or download from our website or when you enter competitions, take advantage of promotions,
respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our
website. We collect certain optional information, that you provide when you upload or download content from our website or
when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional
goods or services
We may monitor and record any telephone calls that you make to us, unless you specifically request us not to. 
We may use or process any goods or services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including: 
  • goods or services purposes – such as collecting orders or requests for and providing our goods or services;
  • marketing purposes – such as pursuing lawful related marketing activities;
  • business purposes – such as sales contacts, product requestes, planning and / or other proposed and actual
  • legal purposes – such as handling warranty claims, complying with regulations, or pursuing good governance; and
  • analytics purposes – such as creating derived data from your personal information to get insights into how you use our
    goods or services, including through aggregation, de-identification, and other data analytics operations. 

We may use your usage information for the purposes described above and to:

  • remember your information so that you will not have to re-enter it during your visit or the next time you access the
  • monitor website usage metrics such as total number of visitors and pages accessed; and
  • track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.  

We will obtain your consent to collect personal information:

  • in accordance with applicable law;
  • when you provide us with any registration information or optional information.

You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything
in this policy, then you may not order our goods or request our services.


We may use your personal information to fulfil our obligations to you.

We may send administrative messages and email updates to you about the website. We may wish to provide you with
information about new goods or services in which we think you may be interested. This means that in some cases, we may also
send you promotional messages. We will not send you promotional messages unless you have chosen to opt-into them. But, we
may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages.
We may use your information to send you administrative messages and email updates to you regarding the website and for
marketing purposes where lawful. 

While you are logged into the website, we may display targeted adverts and other relevant information based on your personal
information. In a completely automated process, computers process the personal information and match it to adverts or related
information. We never share personal information with any advertiser, unless you specifically provide us with your consent to
do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any
personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a
customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are
on the advertiser’s website however, the advertiser is able to collect your personal information. We may use your information
for targeted content in certain, specified instances.


We may share your personal information with:

  • other divisions or companies within the group of companies to which we belong so as to provide joint content and
    services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and
    violations of our policies, and to guide decisions about our products, services, and communications (they will only use
    this information to send you marketing communications if you have requested their goods or services);
  • an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
  • our goods or services providers under contract who help provide certain goods or services or help with parts of our
    business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate
    that these goods or services providers only use your information in connection with the goods or services they supply
    or services they perform for us and not for their own benefit);
  • credit bureaus to report account information, as permitted by law;  
We may share your personal information with third parties for the purposes of fulfilling our obligations to you among other
We may disclose personal information if required: 
  • by a subpoena or court order;
  • to comply with any law;
  • to protect the safety of any individual or the general public; and
  • to prevent violation of our customer relationship terms.

We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy

We may disclose aggregate statistics about the personal information to advertisers or business partners.

We may need to disclose personal information to our employees that require the personal information to do their jobs or
provide services, but we will not do so unnecessarily. These include our responsible management, human resources, accounting,
audit, compliance, information technology, or other employees.

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our
rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the
website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your
personal information.



We take the security of personal information very seriously and always do our best to comply with applicable data protection
laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced
security measures to prevent interference or access from outside intruders. We authorise access to personal information only
for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where


You may ask us to provide you with a description of the personal information that we hold on you, correct or update it or delete
it (provided that we do not need it to fulfil our obligations to you or applicable law does not require us to keep it). We will take
all reasonable steps to verify your identity before doing so. We may charge a fee to recoup our costs associated with this
request if there is a cost to us associated with it and provided that applicable law allows us to do so. Please contact us with your
name and any other information needed to identify you correctly if you want access to information or want us to correct,
update or delete it.


We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information. Please keep your personal information accurate and up to date by accessing your account online, emailing us, by phoning us.  


We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy,

  • retention of the record is required or authorised by law; or
  • you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your
personal information. We may retain your personal information in physical or electronic records at our discretion. We will only
retain your personal information for as long as is necessary.


You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of
the pages on our website or contacting us by phone or email. You may choose to update or remove the personal information
you have submitted to us.


Where we have reasonable grounds to believe that an unauthorised third party has accessed your personal information and if
required by law, we will notify the relevant Regulator and you of the breach. If the law requires us to notify you, we will provide
you with sufficient information to allow you to take protective measures against the potential consequences of the breach.


We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of
linked or any third-party websites.


If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information,
please contact us at info(at)